Berry Berry Sweets F.A.Q.
Here you will find our most Frequently Asked Questions. If you don't see a question listed, just contact us with the question and we'll get an answer for you.
Do you Deliver? Do you Ship?
Yes. We do both. We deliver to the entire Chicagoland area. Delivery is calculated by the distance traveled and starts at $10. All custom cakes that are 2 tiers and up requires delivery. Berry Berry Sweets LLC is not responsible for any damages that may occur to any client –transported cake once it has left our facility.
Yes we ship; only cake-pops and cake jars can be shipped.
How do i schedule a conusltation? Is it Free?
To schedule a free phone consultation, please visit our contact us page and send us a message, or feel free to call us directly.
Do you do custom cakes & cupcakes?
Yes. Please feel free to send any pictures that provides inspiration for your cake/cupcake to display.
Please note: It is ideal to place all orders at least one month in advance for best results. Some items can be placed at least 2 weeks in advanced.
How do I order a custom cake?
There are (3) ways to order a custom cake. 1.) Download and fill out an order form or
2.) use the "contact us" page with as many details as possible and someone will be in contact with you within 48 hours. 3.) Call us directly and we will set up a consultation.
What is your payment policy?
For custom cakes and dessert tables, a 50% deposit is due at the time of booking to reserve your order. The remainder of the payment is due at least two weeks before your event.
Your order is not confirmed until we have received your payment.
For all other items, your entire payment is due at the time of booking.
Please note: If you cancel your order, you payment is non-refundable but is transferable if the cancellation is made at least 2 weeks prior to due date. Any cancellations after the 2 weeks timeframe are non-refundable and non-transferable. Please understand we begin working on the needs for teh cake the minute we receive the deposit/payment.
How far in advance should i place my order?
All dessert tables requires a 4 week notice (minimum), if the order is needed less than this time frame, a $200 rush fee will be applied to the final bill. All other desserts require 2 week notice (minimum) if the order is needed less than this time frame, a $100 rush fee will be applied to the final bill.